Will customers text back if I send them an automated SMS?

In home services the response rate on missed-call text-backs averages 35–45% within the first hour. Customers expect text in 2026 — many prefer it to leaving voicemail.

Can I send technician-en-route texts without my techs doing extra work?

Yes. ConvoHQ can fire en-route texts automatically when a job status changes in your dispatch tool, or your dispatcher can send them with one tap from the inbox.

Is this better than just using my cell phone for texts?

Yes — three reasons: (1) you keep customer history when an employee leaves, (2) multiple crew members can see and respond, (3) it's A2P 10DLC compliant so you don't get blocked by carriers.

How does pricing work for seasonal businesses?

Plans are per location with unlimited team seats. You can scale users up in busy season without paying per-seat.

Does it work for dispatchers managing multiple trucks?

Yes. Conversations can be claimed, assigned, and reassigned across team members. Dispatcher sees everything; each tech sees their assigned threads.

For plumbers, HVAC, electricians & contractors

Every missed call is a job your competitor just won.

ConvoHQ texts back missed callers in seconds with your booking link, sends technician-en-route updates that delight customers, and keeps your whole crew on one shared inbox.

No credit card to startLive in under 48 hoursA2P 10DLC handled for you

9:41

Incoming call

Mike Patterson

Maple Ave · burst pipe

The cost of a missed call

$1,200

average revenue lost per missed service call in home services. ConvoHQ recovers most of them with an automatic text-back.

How missed-call text-back works

The single feature that pays for ConvoHQ in the first week — every missed call becomes a captured lead instead of a lost one.

Step 1

Caller hits voicemail

Your line is busy, after-hours, or you're with another customer. The call goes unanswered.

Step 2

ConvoHQ texts in <10s

Within seconds of the call ending, the caller gets a branded SMS with your booking link or a question prompt.

Step 3

Conversation lands in your inbox

When they reply, the thread shows up in your shared inbox. Your team picks it up — no lead lost, no manual work.

Built for home service businesses

Every feature, template, and automation is tuned for the way your business actually runs.

Missed-call text-back with booking

Caller hits voicemail at 7am? They get an instant SMS with your online booking calendar — you keep the job instead of losing it to the next listing.

Technician en-route SMS

Customers get a text with the tech's name, photo, and live ETA. Reduces 'where's my plumber?' calls and earns 5-star reviews on the spot.

Quote follow-ups that close

Auto-nudge cold quotes after 24 hours, 3 days, and 7 days. Built-in templates for follow-ups that don't sound robotic.

Seasonal maintenance reminders

Text last year's HVAC tune-up customers when seasons change. One template = a packed schedule next week.

Crew-wide shared inbox

Dispatcher, owner, and field techs see the same threads. Reply from your phone in the truck, your tablet at the desk, or your laptop at home.

After-hours emergency routing

Inbound calls and texts after-hours can route to your on-call tech, while routine inquiries get an auto-reply with next-day callback.

A2P 10DLC handled automatically

Unlimited team seats

Live in under 48 hours

SMS · WhatsApp · Messenger

Questions home service businesses ask us

Everything you need to know before you sign up.

Other industries we serve

View all →

For

Dental

Never lose a new patient to a missed call again.

Learn more

For

Legal

The first firm to respond wins the case.

Learn more

For

Healthcare

Patients shouldn't have to leave a voicemail.

Learn more

For

Real Estate

The lead goes to whoever responds first.

Learn more

For

Automotive

Every missed call is a service appointment lost.

Learn more

Stop losing leads to missed calls.

Set up takes 15 minutes. ConvoHQ handles A2P registration in the background. You'll be capturing missed callers by tomorrow.