1. Introduction

ConvoHQ, a product of Mednosis LLC ("we," "our," or "us"), respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

Personal Information: Information that identifies you, such as your name, email address, telephone number, company information, and other identifiers.
Conversation Data: Content of messages and communications that flow through our platform.
Integration Information: Information related to third-party services you connect to our platform, such as Twilio credentials (though we never store your Twilio Auth Token in plain text).
Usage Data: Information about how you use our platform, including log data, device information, and analytics.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our platform.
Process and fulfill your requests and transactions.
Communicate with you about our services, updates, and promotional offers.
Monitor usage patterns and enhance user experience.
Detect, prevent, and address technical issues or security incidents.
Comply with legal obligations and enforce our terms of service.

4. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers: With third-party vendors who provide services on our behalf.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: To comply with applicable laws, regulations, or legal processes.
Protection: To protect our rights, property, or safety, or that of our users or others.

5. SMS/Text Messaging Data

This section applies to users who interact with ConvoHQ via SMS or text messaging.

5.1 Phone Number Collection

We collect your phone number when you:

Provide it during account registration on our website (convohq.com).
Opt-in to receive SMS notifications through your dashboard settings.
Text a keyword (YES, START, SUBSCRIBE, JOIN) to our business number.
Contact our support team via SMS.

5.2 How We Use Your Phone Number

Your phone number is used solely for the following purposes:

Sending account notifications and security alerts.
Sending service updates and system status messages.
Responding to support communications you initiate.
Sending important product announcements.

Message frequency varies based on your account activity. You may receive approximately 1-10 messages per month. Standard message and data rates may apply.

5.3 No Sharing of SMS Data

We will never sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Your phone number is shared only with our messaging service provider (Twilio) solely for the purpose of delivering messages to you.

5.4 SMS Opt-Out

You can opt out of SMS messages at any time by:

Replying STOP to any message from ConvoHQ.
Texting UNSUBSCRIBE, CANCEL, END, or QUIT.
Disabling SMS in your dashboard under Settings → Notifications.
Emailing support@convohq.com with your phone number.

For more details on our SMS program, visit our SMS Consent & Preferences page.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

The right to access your personal information.
The right to correct inaccurate personal information.
The right to request deletion of your personal information.
The right to restrict or object to the processing of your personal information.
The right to data portability.

8. Children's Privacy

Our platform is not intended for children under 16 years of age, and we do not knowingly collect personal information from children.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@convohq.com
Address: Mednosis LLC, 69 Princeton Hightstown Rd, Princeton Junction, NJ 08550