Security Information
ConvoHQ implements enterprise-grade security measures to protect your data, ensure platform integrity, and maintain the highest standards of information security.
Last updated: April 29, 2026
End-to-End Encryption
AES-256 encryption for all data
Secure Infrastructure
Enterprise cloud security
Access Controls
Multi-factor authentication
24/7 Monitoring
Continuous threat detection
We protect your data using military-grade encryption and industry-leading security protocols.
Encryption in Transit
- TLS 1.3 for all web communications
- HTTPS enforced across all endpoints
- Encrypted API communications with Twilio
- Secure WebSocket connections for real-time data
Encryption at Rest
- AES-256 database encryption
- Encrypted file storage and backups
- Message content encryption
- Customer data anonymization options
Our infrastructure is built on enterprise-grade cloud platforms with multiple layers of security and redundancy.
Cloud Security Standards
- • 24/7 physical security monitoring
Network Protection
- • Virtual Private Cloud (VPC) isolation
- • Multi-layer firewall protection
- • DDoS mitigation and rate limiting
- • Network intrusion detection systems
High Availability
- • 99.9% uptime SLA guarantee
- • Multi-region redundancy
- • Automated failover systems
- • Load balancing and auto-scaling
Data Backup & Recovery
- • Automated daily encrypted backups
- • Geographic backup distribution
- • Point-in-time recovery capability
- • Regular disaster recovery testing
We implement strict access controls and multi-layered authentication to ensure only authorized access to systems and data.
Multi-Factor Authentication
Required MFA for all user accounts and admin access
Role-Based Access
Granular permissions based on principle of least privilege
Access Monitoring
Complete audit trails and session monitoring
Authentication Features
- • Strong password requirements
- • Account lockout protection
- • Session timeout controls
- • Single Sign-On (SSO) support
- • Regular access reviews
- • Automated provisioning/deprovisioning
- • Privileged access management
- • API key rotation and management
We maintain comprehensive security monitoring and incident response capabilities to detect, respond to, and prevent security threats.
Threat Detection
- Real-time security event monitoring
- Automated threat detection algorithms
- Anomaly detection and behavioral analysis
- Security Information and Event Management (SIEM)
Incident Response
- 24/7 security operations center (SOC)
- Defined incident response procedures
- Automated containment and remediation
- Post-incident analysis and improvement
Response Times
We maintain compliance with industry standards and regulations to ensure the highest level of security and privacy protection.
GDPR Compliant
European data protection regulation
ActiveTwilio Security
Inherits Twilio's enterprise security
ActiveWe maintain a proactive approach to identifying and addressing security vulnerabilities through comprehensive testing and management programs.
Continuous Security Testing
- • Quarterly penetration testing
- • Daily automated vulnerability scans
- • Code security reviews for all releases
- • Third-party security audits
- • Dependency scanning and updates
- • Security-focused code analysis
Vulnerability Management Process
Automated scanning
Risk evaluation
Patch deployment
Fix validation
We welcome security researchers and ethical hackers to help us maintain the security of our platform through responsible disclosure.
Security Contact
Email: security@convohq.com
PGP Key: Available upon request
Response Time: Within 24 hours
Acknowledgment: Security hall of fame
Disclosure Guidelines
- Provide detailed vulnerability information
- Allow reasonable time for remediation
- Avoid accessing or modifying user data
- Do not perform testing that harms systems
Have Security Questions?
Our security team is available to answer questions about our security practices, compliance status, and partnership requirements.